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Terms and Conditions

Contract Terms & Conditions
All services purchased from Equilibrium Yoga and Wellbeing Centres must be preceded by the applicant acknowledging verbally that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release Equilibrium Yoga and Wellbeing Centre, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.
If purchasing packages that require payments to be made in installments, the applicant agrees to approve such installments be made by credit card on the dates as predetermined in the services contract. Registration & Purchase To register or purchase from the Equilibrium Yoga and Wellbeing Centre online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

Terms & Conditions of Use
If you access and use this Web site (the "Site"), you accept and agree to be bound by and comply with these terms (the "Terms"). If you do not accept the Terms, do not use the Site.

General
All products and services of Equilibrium Yoga and Wellbeing Centres and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.
The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.
The information, material and content provided in the pages of the Site (the "Information") may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

Internet E-Mail
Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.

No Endorsements
No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.

Links/Software
Links from or to web sites outside the Site are meant for convenience only. Equilibrium Yoga and Wellbeing Centres do not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Equilibrium Yoga and Wellbeing Centres will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and Equilibrium Yoga and Wellbeing Centres are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

Payment for Products & Services
All Credit Cards will be processed in British Pounds Stirling at the time of payment. Equilibrium Yoga and Wellbeing Centres are not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.

Refund & Cancellation Policy
Sessions Cancellation – 24 hours notice is required for cancellation of single sessions. Missed sessions without the appropriate notice will be charged as if attended. Cancellations must be made in person at the centre desk, by telephone call or by email

Services
Private Training - If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time (in person, by telephone or email), it MAY be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed. Any sessions missed with less than 24 hours notification are forfeited. If you have not already paid for the session, your account/card will be charged for the full amount of the session. If no card/account information is present, no further sessions will be conducted until the outstanding payment is received. Additionally, reserved time slots may be lost if payment is not made in a timely manner. Cancellations can be made in person at the centre desk, by telephone call or email

Registered Programs
Pre-paid classes are refundable, If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. If we are notified after your session begins, we can only give you a credit towards another program. This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation. There is no cash refund. There is no refund for merely changing your mind! We are here to get you results and these results cannot be achieved if you fail to attend the program! This is not negotiable.

Individual Classes
If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time in person at the centre desk, by telephone call or email, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed. Any classes missed without 24 hours notification are forfeited. If you have not already paid for the class, your account/card will be charged for the full amount of the session.

Products
Fitness Equipment and Accessories
May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged. Products which are defective or damaged upon arrival may be returned immediately for exchange. Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information on the contacts page of this web site. Customers are responsible for all shipping charges on exchanges or refunds. Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product
Books, DVD's, Posters May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged. Products which are defective or damaged upon arrival may be returned immediately for exchange. Customers are responsible for all shipping charges on exchanges or refunds. Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product.

All refunds will be made to the debit or credit card the original purchase was charged to. Alternatively a cheque will be issued if the original sum was paid by cash or cheque.

Privacy Policy
Your Privacy - Equilibrium Yoga and Wellbeing Centres respect your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the Personal Information Protection and Electronic Documents Act (2000). References to Equilibrium Yoga and Wellbeing Centres may include its affiliates, depending on the context. For questions regarding our privacy policy please express this in writing to: Privacy Policy, Equilibrium Yoga and Wellbeing Centres 31-32 Aston Business Park, Shrewsbury Avenue, Woodston PE2 7BX.

Legal Obligation of Information Release -  Equilibrium Yoga and Wellbeing Centres will release any information that is required to be released by law or court order. In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect Equilibrium Yoga and Wellbeing Centres interests. We will seek to ensure that any proposed disclosure is required in the circumstances and then ensure that we disclose only the information that is required.

Use of Your Information - Equilibrium Yoga and Wellbeing Centres obtain most of our information through the signing of waivers and completion of Par-Q forms. With your consent we may also obtain personal information about you from third parties. This may include parents, guardian, coaches or whoever is registering you in a program and paying for your registration. Use of your personal information for any purpose other than those outlined or the release of such information by parties outside of Equilibrium Yoga and Wellbeing Centres or its affiliates will take place only under the following circumstances:  (a) When you give consent – We will disclose your personal information when you have given consent. Under no circumstances do we sell participant or personal information to others. Please note that we will not share health information that may have been provided in connection with a program, program withdrawal or request for refund. With your consent, we may use certain information to provide you with information about Equilibrium Yoga and Wellbeing Centres and its affiliates and programming. This consent is optional and you can decide to withdraw it at any time. Information collected by Equilibrium Yoga and Wellbeing Centres about its users is used internally by authorized employees of Equilibrium Yoga and Wellbeing Centres for following reasons: To process payment, register you in the program of your choice, update you when required of any possible changes of the planned services at Equilibrium Yoga and Wellbeing Centres, determination of those areas, features, and services that are valued the most and found most helpful. Also, we collect information to determine the appropriate participation in the activities and services provided at the Equilibrium Yoga and Wellbeing Centres and on our site.

Securing Your Information - The Equilibrium Yoga and Wellbeing Centre website uses sophisticated security and safeguard measures to protect users' information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.